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AUSTRALIAN DELIVERY
INFORMATION
Monday to Saturday - Guaranteed Same Day Delivery (Excluding Public
Holidays)
1. Within our delivery
Area, we offer a delivery service to MOST business and private addresses
by 5pm (Orders MUST be in by AEST12noon).
2. GENERALLY, your order must be placed by AEST 12:00noon on the
desired day of delivery in order for it to be sent on our delivery
service. NOTE: Conditions may apply for this as it largely depends on
the distance of your desired delivery location.
3. It is often possible
for Cairns Flowers to still offer same day delivery for orders placed
after AEST12noon, especially if the destination is within close
proximity to our nearest location to the point of delivery.
Please be mindful that additional charges may apply depending on the
time of day your order is placed and/or depending on the distance to
which you require delivery.
If you would like to make an enquiry regarding delivery charges or areas
covered within our Cairns Flowers delivery area, please contact us via
email on flower@cairnsflowers.com.au.
Saturday Deliveries
Although we will try our very best to deliver according to your time
request on Saturday, we cannot guarantee any specific timed deliveries
on this day.
For same day delivery, all orders must be placed before 11am on
Saturday.
Public Holiday
Deliveries and Sunday Deliveries
Please be advised that delivery restrictions within our Cairns Flowers
Delivery Area may vary between States on Public Holidays. A minimum
surcharge of $18.50 may apply and specific deliveries and may also be
unavailable on these days. If you place an order for an area to which we
are not servicing on a Public Holiday, Cairns Flowers will contact you
to notify you of any restrictions and to discuss alternative delivery
arrangements. Delivery on Sunday and Public Holidays may not available
and Cairns Flowers would like to apologise for any inconvenience.
Online orders placed on
Saturday and Sunday ALL orders placed after 11am on Saturday and at any
time of day on Sunday will be processed on the following Monday morning.
Any specific information about your delivery will be forwarded to you at
that time. When ordering online, please clearly indicate any specific
delivery requests in the 'Additional Comments' field on the order page.
The recommended time frame
to place any order for delivery is 1 day before you require delivery.
While we aim to match the flowers presented on this site to your order,
due to seasonal factors this is not always possible. Therefore, our
pictures should be used as a guide only. Note: We do require a local
contact telephone number for the recipient.
Notification of Delivery
Fees
Should delivery restrictions or additional charges apply for your order
placed online, you will be contacted by a Cairns Flowers representative
by telephone and if unsuccessful, then via email. You will receive an
automatic email confirmation of receipt of your order shortly after your
order is submitted. This does not mean that your order and delivery
requirements have been processed, only that your order has been
successfully placed online.
Note: We do require a valid
phone number and email address on your order to assist in contacting you
immediately should one of our Sales Team have any questions or concerns
regarding your order.
Quality & Flower
Maintenance
At Cairns Flowers we pride ourselves on the quality of our products and
services. It is important to remember that flowers are a perishable,
natural product that will react to their immediate indoor environment
and external weather conditions. Cairns Flowers ensure only the freshest
and highest quality flowers. Unfortunately once we dispatch our flowers
a number of changes in condition may result in their longevity being
reduced. Care instructions must be followed thoroughly in order to
increase the life span and enjoyment of your flowers. To assist in
prolonging their life, we recommend cutting the stems on a sharp angle
with sharp scissors and changing the water in the vase every two days
Return and Refund Policy
Cairns Flowers guarantee to use only fresh, quality flowers. (Flowers
are double checked before dispatched by Cairns Flowers). When flowers
are delivered and signed for, you are signing that you accept. We will
not take any further responsibility if the flowers are not taken care
of. Returns and refunds will be by managements discretion.
Cancellation of Orders
Should you need to cancel your order, money will be refunded less a $10
administrative fee, ONLY IF notice is received by Cairns Flowers, 24
hours prior to the scheduled delivery date. Cancellations received with
less than 24 hours notice will be charged at 20% of the total order
value. We are unable to cancel orders that are already prepared and are
with our courier for delivery.
Orders will not be
despatched until payment in full has been received and Cairns Flowers is
satisfied with the integrity of the order.
Incorrect Address
It is your obligation to enter the correct delivery address details at
the time of ordering. If the delivery details you have given are
incorrect Cairns Flowers will not refund. Should you wish to send the
flowers again it will be at full expense to the customer.
Disclosure of
Information
Under no circumstances will Cairns Flowers sell or receive payments or
services for disclosing customer's personal information. Unless we are
required by law to disclose such information Cairns Flowers will not
disclose personal information that may be given to us to any
organisation or person outside of the company. Please note that by
accessing, using or browsing this web-site you agree to be bound by its
terms, conditions, disclaimers and limitations of liability ("Terms and
Conditions"). Cairns Flowers reserves the right to amend or update such
terms, conditions, disclaimers and limitations of liability at any time
without providing notice to you. By using the web-site, you acknowledge
that you have read and understood these Terms and Conditions.
Please be aware that Cairns
Flowers cannot guarantee delivery on Public Holidays as most florist
shops are closed. Please find a list of these Public Holidays below:
New Year’s Day (TAS)
January 1
New Year’s Day (AUST exc. TAS) January 3
Australia Day January 26
Labour Day (WA) March 7
Labour Day (VIC & TAS) March 14
Canberra Day (ACT) March 14
Good Friday/Easter March 25-28
Easter Tuesday (TAS) March 29
Anzac Day April 25
Labour Day (QLD) May 2
May Day (NT) May 2
Adelaide Cup Day (SA) May 16
Foundation Day (WA) June 6
Queens Birthday (exc. WA) June 13
Picnic Day (NT) August 1
Royal Show Day (QLD) August 17
Labour Day (NSW, ACT, SA) October 3
Melbourne Cup Day (VIC – metro only) November 1
Christmas Day/Boxing Day December 25-26
ORDER PROCEDURES
1. SENDING AN ORDER
It is the customers
responsibility to keep up-to-date with all changes and condition.
2. ORDERS
Transmission Categories
Funeral Orders - All orders
for Funerals must be flagged "Funeral".
3. ORDER DETAILS
Complete and correct name and address are essential.
Be sure that you have
obtained and entered the following information:-
Full name of the recipient
- Given name particularly for hospital deliveries e.g. Mrs. Jane
Mackintosh NOT Mr. J Mackintosh.
Please include the maiden name in brackets i.e. Mrs. Jane Mackintosh
(nee Smith).
For office blocks, flats
etc. include the name of the company and complex, floor and room number.
Remember orders cannot
be sent to P.O. Boxes.
If the recipient
is visiting or living with another family include that family's name and
"care of "e.g. Mrs. Lanet Mackay c/- Mrs. Barbara Smith.
(d) MOST IMPORTANTLY obtain
the recipient's phone number.
(e) Orders to offices,
businesses, factories, hospitals, units etc. should include the
recipient's home address or phone number because of flexi-hours and
shorter hospital stays etc.
(f) Incomplete Addresses.
Orders that prove to be undeliverable because of incomplete or incorrect
delivery addresses may be back charged. If you the customer is
uncertain of the address or the information provided is insufficient, DO
NOT SEND the order.
4. RESTRICKED DELIVERY -
(R)
(a) Due to their remoteness
of some towns, some towns are not serviced for same-day delivery
(b) Since delivery is most
probably by public transport, delivery may take up to 48 hours; and
The recipient may have to collect the item from a central place, such as
the post office or general store, we must have the recipient's telephone
number in order to advise them of this. The order may have to be
constructed and packed for transport and therefore the style chosen must
be suitable.
6. HOSPITAL ORDERS
(a) Obtain the recipient's
full given name as well as ward number or name, hospital name and
location.
(b) In case the recipient has been discharged by the time the order is
delivered try to make sure you obtain the recipient's HOME ADDRESS,
particularly with shorter stays and day surgery.
(c) Be careful to establish that the recipient is in an area within the
hospital where flowers are permitted.
(d) It is advisable: Not to send loose cut flowers - usually there are
limited suitable vases available.
(e) Not to send large arrangements as space is sometimes restricted.
(f) Be aware some hospitals do not allow plants.
(g) Be aware some hospitals do not allow flowers in the intensive care
and other special units.
Note:- Prior to making and
delivering orders, florist will phone the hospital to establish that the
intended recipient is still in hospital and can receive flowers /
plants.
7. SHIP DELIVERIES
These requires special care
and attention. .
(a) The order should be transmitted at least one full day in advance of
the ship's departure date.
The small size of most cabins dictates that container arrangements be
kept small.
Address information must include:
(I) Full name of passenger
(2) Name of shipping line
(3) Name of ship
(4) Cabin number / Deck number
(5) Exact time of departure
Note:- Prior to making and
delivering orders, florist will phone the Ship to establish that the
intended recipient is still departing and can receive flowers / plants.
8. FUNERAL ORDERS
Name and address information is most essential for funeral orders.
(1) The full name of the deceased.
(2) The name and address of the funeral home and the address and phone
numbers of a relative of the deceased are needed.
(3) The date and time of the funeral are also essential.
If funeral details are not known, the florist may be able to check
locally for time and location. Florist will phone first before sending
the order.
(4) You the customer must leave your name and phone number, in case a
problem develops.
9. AIRPLANE AND TRAIN DELIVERIES
These orders are NOT ACCEPTED and are avoided. Florist are unable to
deliver to Airplanes or Trains due to security restrictions.
10. SUNDAY, PUBLIC
HOLIDAYS & PEAK PERIODS
(i) Sundays & Saturday (PM)
These require special care. Saturday (PM) and Sunday deliveries cannot
be guaranteed
11. PUBLIC HOLIDAYS
These orders will be confirmed with florist before sending. Orders
generally get delivered next business day.
12. FLORIST DEFINITION
OF A DELIVERY AND DIFFICULT DELIVERING THE ORDER
(a) Definition of delivery
for members is that a delivery is deemed to have been effected when the
arrangement, as ordered, is delivered to the address indicated on the
order PROVIDED THAT, if the recipient is not at home, a "Flower Delivery
Notice" (not at home card) is left with the appropriate box marked to
indicate what was done with the item.
(b) If an order is received for a suite / unit and a phone number has
not been obtained, we
will try to locate a phone number. If unsuccessful,
Cairns Flowers
will contact the customer to receive further instructions. If no contact
can be made, the florist will then cancel the order and a refund to the
customer will be made. If the customer is contacted and confirms the
address is correct, and delivery is made, Florist will hold no
responsibility to lost or stolen flowers if customer is not home (A
"Flower Delivery Notice" (not at home card) is left with the appropriate
box marked to indicate what was done with the item). If delivery is made
and courier can not gain access customers will be charged rate of
courier to bring back the flowers
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